Cancellation Policy
for Orders on the Website
If you are a consumer (i.e. a natural person who places the order for a purpose that cannot be attributed to your commercial or independent professional activity), you have a right of withdrawal in accordance with the statutory provisions.
You shall bear the regular costs of the return shipment. We shall bear the regular costs of the return shipment if you use Our enclosed return label for the return shipment which We enclose only with orders delivered within Germany with an order value of EUR 80.00 and above.
The right of withdrawal shall be governed by the provisions set forth in detail in the following
- Cancellation policy -
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. good.
In the case of multiple goods ordered in one order and delivered separately, the withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform Us
Schütze&Ziel GbR, Edith Schütze and Michael Ziel,
Plauener Straße 163-165,
13053 Berlin, Germany
E-Mail: customers@pale-berlin.com
of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, We shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by Us), without undue delay and in any event not later than 14 days from the day on which We are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until We have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to Schütze&Ziel GbR, Edith Schütze und Michael Ziel, Am Mühlberg 16, 64372 Ober-Ramstadt, Germany without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to Us. The deadline is met if you send back the goods before the period of 14 days has expired.
You shall bear the regular costs of the return shipment.
We shall bear the regular costs of the return shipment if you use Our enclosed return label for the return shipment which We enclose only with orders delivered within Germany with an order value of EUR 80.00 and above.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Model withdrawal form
(If you wish to withdraw from the purchase contract, please complete this form and return it to Us)
— To: Schütze&Ziel GbR, Edith Schütze und Michael Ziel, Plauener Straße 163-165, 13053 Berlin, Germany, E-Mail: customers@pale-berlin.com
— I/We (*) hereby give notice, that I/we (*) withdraw from my/our (*) contract of sale of the following goods:
— ordered on (*)/received on (*)
— name of customer(s)
— address of customer(s)
— Signature of consumer(s) (only if this form is notified on paper)
— date
(*) Delete as appropriate
- End of the cancellation policy -
The right of withdrawal shall not apply to distance contracts
(a) for the delivery of items that have been manufactured according to customer specifications or that are clearly tailored to personal needs or that are not suitable for return due to their nature or can spoil quickly or whose expiration date would be exceeded,
(b) for the delivery of audio or video recordings or software, provided that you have unsealed the delivered data carriers.