No, at the moment we only sell online via our webshop.

No, they are not waterproof but slightly water repellent. They can withstand a little rain. This applies to all of our bag models at the moment. 

Germany and EU (without EU overseas territories), Great Britain, Switzerland, Iceland, Norway, Turkey, VAE, Australia, New Zealand, China, USA, Canada, Mexico, Israel, Singapore, South Korea, Taiwan, Hong Kong, Japan, South Africa, Argentina, Brazil, Chile and Colombia.

If you’d like to order from outside these locations please contact our support team at customers@pale-berlin.com.

We have a detailed list with shipping rates and delivery times: https://www.pale-berlin.com/pages/shipping-and-returns. Please be aware that 1-2 business days must be added for us to process your order. If you choose Express delivery we process your order as soon as possible. 

If you wish to exchange your item, please return it by following the return instructions and placing a new order.

If you have just placed your order and have not yet received a dispatch confirmation email, you can send an email to our customer service requesting a change to your order without incurring additional shipping costs. However, this is no longer possible if your order has already left our warehouse (dispatch confirmation).

Please fill out the return form and enclose it with the returning goods in a suitable packaging.

You will need to bear the return shipping costs yourself (if your delivery address is outside Germany or the value of the goods is less than EUR 80.00)

You can return your purchase within 14 days of receipt to us but first contact our customer service at customers@pale-berlin.com.

Please stamp and send us your return to the following address:

PALE BERLIN
Am Mühlberg 16
64372 Ober-Ramstadt
Germany

For more detailed information please visit: www.pale-berlin.com/pages/shipping-and-returns

After you have confirmed your subscription with the button in the first email, you will receive a second email with a link to our webshop. If you follow this link, your discount will be applied at checkout. If you have not received this second email, please also check your spam folder. If you have not received anything, something must have gone wrong. Please contact our customer service at customers@pale-berlin.com, we will be happy to help you.

Yes, we do! Please contact our customer service at customers@pale-berlin.com